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Our Phoenicia Best Rate Guarantee Promise


We guarantee that the room rates are the best rates available online.

Should you find a lower rate on another website for the same room type, on the same board basis (i.e. room only, bed & breakfast or half board), and on the same dates (i.e. same length of stay), within 24 hours of making a reservation on, and we guarantee that we will match that rate PLUS we will give you a further 5% discount.

To make a claim, email us on and please make sure to provide us with the below details and that the information is accurate and can be verified.

Website where rate was found:
Arrival Date:
Departure Date:
No of Adults:
Room Type:
Board basis (i.e. room only, bed & breakfast or half board):


Terms & Conditions

  • The Phoenicia Best Rate Guarantee does not apply to discounted rates for senior citizens, discounted airline rates, travel industry rates, corporate rates, Government & Diplomatic rates, etc…
  • Rates found on "opaque" or auction sites, including sites where the hotel brand and the specific hotel are not known until the booking is made, are not included or eligible for this guarantee. Also, printable coupons found on websites are also not valid source of comparison.
  • The Phoenicia Best Rate Guarantee is calculated based on the comparison of the rate of the original hotel booking with the competing rate in the same currency.
  • The Phoenicia Best Rate Guarantee claim must be submitted by the person who made the reservation within 24 hours of making the booking.
  • If the lower rate on another travel website can be verified to our satisfaction, we will match the rate shown PLUS give you 5% discount if you book directly with us.