Double award win for Phoenicia
Wednesday, 21st May 2014, Malta – Hotel Phoenicia, Malta's iconic 5-star property perched next to the revitalised entrance to Valletta has won not one but two prestigious TripAdvisor Excellence Awards, repeating the hotel's success last year. Winning both Excellence for the Phoenicia as well as its flagship eatery Pegasus, General Manager Charles Azzopardi thanks his fantastic team who work tirelessly all year to go the extra mile for all their guests.
Both accolades, which honour hospitality excellence, are given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
TripAdvisor is the world's largest travel site, offering trusted advice from real travellers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor branded sites make up the largest travel community in the world, reaching nearly 260 million unique monthly visitors, and more than 150 million reviews and opinions covering more than 4 million accommodations, restaurants and attractions.
“TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”
Phoenicia’s Mr. Azzopardi said, "Recruiting and keeping quality local staff gives us the basis for forming a great team with visible continuity. Guests love speaking to locals who have knowledge of the area and can advise them on things to do and see. They also love to see someone they recognise when they return! We aim to provide a home away from home experience here at the Phoenicia, with the personal touch at every level. it’s satisfying to get this kind of award based on guest feedback, as it helps to guide us in what kind of service to provide to our visitors. There is no greater seal of approval than being recognised by our customers. With these two TripAdvisor Certificates of Excellence based on customer reviews, the accolades are a remarkable vote of confidence in our business and our continued commitment to excellence.”