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British Airways Holidays Customer Excellence Award 2020

British Airways Holiday - Certificate of Excellence Award - The Phoenicia Malta

The Phoenicia Malta celebrates recognition of customer excellence by British Airways Holidays guests

Despite 2020 being one of the most challenging years in the hospitality industry, The Phoenicia Malta is proud to announce that the hotel has been awarded a 2020 British Airways Holidays Customer Excellence Award.

This is a recognition of the hotel’s consistently high Reevoo score as rated by British Airways Holidays customers. This award is a result of unbiased customer reviews and is designed to showcase the hotels that deliver the best customer experience to their guests.

Reviews are collected from genuine British Airways Holidays customers. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as giving an overall quality score. British Airways Holidays has gathered over 24,000 independent hotel reviews this year and rewards Customer Excellence Awards across the globe to recognise their top-rated hotels.

The hotel received an overall score of 9.6/10 which makes their result one of the British Airways Holidays top 475 highest rated hotels for 2020.

“We are delighted that The Phoenicia Malta is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience. We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”

The Phoenicia Malta’s General Manager Robyn Pratt said: “We are very proud to receive this award from British Airways Holidays. Despite 2020 being a challenging year for the industry, our team have come together as one team with a focus on doing whatever is necessary to ensure our guests expectations are not only met but exceeded at every opportunity. I wish to say a big thank you to all our British Airways guests for their wonderful reviews and to all The Phoenicia Malta team members who constantly strive to deliver the highest level of customer experience to all our guests.”



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