The Phoenicia Malta has been recognized as a 2021 TripAdvisor Travellers’ Choice award winner. This achievement celebrates businesses that consistently deliver fantastic experiences to travellers around the world, having earned great traveller reviews on Tripadvisor over the last 12 months. As challenging as the past year was, The Phoenicia Malta stood out by continuously delighting travellers.
General Manager Robyn Pratt said: “We are very proud to receive this award from Tripadvisor. Despite 2020 being a challenging year for the industry, our team have come together as one with a focus on doing the necessary to ensure our guests’ expectations are exceeded at every opportunity. I wish to say a big thank you to all our guests for their wonderful reviews and to all The Phoenicia Malta team members who constantly strive to deliver the highest level of customer experience to all our guests.”
“Congratulations to all the winners of the 2021 Travellers’ Choice Awards,” said Kanika Soni, Chief Commercial Officer at Tripadvisor. “I know the past year has been extremely challenging for tourism businesses. What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilizing technology to prioritize guest safety. The Travellers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working. Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic.”