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The Phoenicia Malta’s new Front Office Manager

Front office manager - The Phoenicia Malta

The Phoenicia Malta is delighted to announce the appointment of Balazs Pongracz as Front Office Manager.

Hailing from Hungary, Balazs described how he became enamoured by the travel and hospitality industry at a young age, through the trips he shared with his parents as well as the stories recounted by a relative working in the industry. He explained that the Pongracz family holidays typically consisted of travels to Mediterranean islands, such as Greece and Croatia, which might be the reason why he felt drawn to the Maltese Islands.

“My Malta experience kicked off on the island of Gozo, where I spent two years strengthening my Front Office skills, whilst also learning what it entails to manage a spa,” he explained. Balazs added that the tranquil sister island was a significant change from the previous places he worked in, namely large cities such as Prague and London.

A graduate of International Tourism Management from the Robert Gordon University in Aberdeen, Balazs shared how, following a Valletta visit with his family a few years back, he pointed towards The Phoenicia Malta and exclaimed “Maybe one day I will work there!” When asked why he felt that way Balazs replied, “Everybody keeps telling me that it’s the best hotel in Malta.”

The Phoenicia Malta does indeed strive for excellence, and it is team members like Balazs who make this possible. “My aim is to grow with the team and achieve results, to train and mentor others and keep the high standards that The Phoenicia Malta is renowned for,” he concluded.

Commenting on the new appointment, Hotel Manager Silvan Camilleri said, “We are thrilled to welcome Balazs to The Phoenicia Malta family. Having experienced team members who share our passion for the industry is crucial to retaining high quality and creating unforgettable guest experiences.”



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