Assistant F&B Supervisor
We invite you to become part of The Phoenicia Story
Work at The Phoenicia Malta
Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 77 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.
A career promise for the stars of the industry (past, present and future).
Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.
Personality & Role Profile
You are an energetic and passionate person ready to assist the Outlets Managers in organising and ensuring efficiency within the assigned outlet. Achieve all targets concerning revenue, costs, quality and standards whilst increasing customer satisfaction and profit.
Essential Duties & Responsibilities
- Responsible for the running of the designated outlets.
- Manpower planning by weekly rosters.
- Manage staff turnover and absence.
- Maximise employee’s productivity and satisfaction.
- Manage outlets good image and suggest ways to improve it
- Promote the brand in the local community through word-of-mouth and food & beverage events
- Keep menus and pricing up to date.
- Keep abreast of current trends and new equipment.
- Make self-visible and available to guests and team.
- Monitor guest’s satisfaction (direct comments, reports and social media).
- Supervise team performance and encourage improvement.
- Update and monitor SOPs.
- Maximise interdepartmental cooperation.
- Delegate and assigns duties and responsibilities to subordinates.
- Participate in all relevant meetings and trainings.
- Assists colleagues on the floor in peak times and events.
- Issue reports on time as required.
- Control of department crockery, cutlery, glassware, linen and equipment
Desirable Experience, Qualifications, & Attributes
- Previous experience in a 5-star environment
- Ability to adapt to a flexible work schedule
- Strong leadership, motivational and people skills
- Excellent guest service skills.
- Excellent knowledge of food and drinks trends and techniques
- Excellent attention to detail
- Very good knowledge of spoken and written English
- Familiarity with restaurant management software, ideally ResDiary
- Hands-on experience with Micros Simphony point of sale and Opera PMS Hotel Software
- Holds a local Food Handling License in accordance with the Food Safety Commission of Malta
Are you the one we are looking for?
Discover more about this exciting opportunity to join one of The Leading Hotels of the World.
The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.
