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Director of Sales and Marketing

Director of Sales and Marketing

Department: Sales & Marketing

Job Type: Full Time

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. The hotel is a proud member of The Leading Hotels of the World.

Job Description

We are looking for an energetic and passionate individual to lead our Sales Team on a full-time basis. The successful candidate will be responsible for maximizing hotel revenue and profitability from all market segments of the hotel. Creates a working environment that includes development of people, recognition for performance by reward, implement a Sales culture, vision of business trends, excellent customer service, sales focus. Contributes with his/her actions and attitude to the construction of a good atmosphere within the Hotel. Puts emphasis on achieving revenue and up selling.

Duties & Responsibilities

  • Ensure consistency and growth in productivity by servicing existing clients and exploring new accounts effectively.
  • To be customer focused in dealing with the clients accounts allocated and ensuring the servicing of the accounts as agreed and evidenced by the PMS of the hotel.
  • Responsible for all revenues of the hotel-rooms, Banqueting and other income.
  • Set yearly/periodic targets for each and every account in the individual territory updating the Property Management System (PMS) & Database System. Targets to be set according to previous year’s results and potential of the account in current year.
  • Ensure the PMS is maintained with updated information.
  • To meet and greet potential clients, visiting VIP’s and show facilities of the hotel when necessary.
  • Supervise and control the Sales Department activities.
  • Maintain detailed information on local competitors.
  • Compile Monthly Action Plan in consultation with the General Manager.
  • Attend local and international travel trade exhibitions and road shows to promote the hotel.


  • Minimum five years’ experience in a similar position in a 5-star hotel environment.
  • Positive mindset and willingness to exceed targets.
  • Proven success in developing international client relationships within the luxury sector.
  • Proven leader with ability to motivate and inspire all team members.
  • Strong communication, exceptional negotiating and leadership skills.
  • Passionate about delivering the highest levels of service.
  • Ability to work to strict deadlines in an organised fashion and on own initiative.
  • Proven experience in budget planning.
  • Working knowledge of Microsoft Office and Opera Hotel Management System.

How to apply

Send your cover letter and CV to our HR Manager on [email protected]

We look forward to meeting you!



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