Doorperson
We invite you to become part of The Phoenicia Story
Work at The Phoenicia Malta
Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.
A career promise for the stars of the industry (past, present and future).
Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.
Personality & Role Profile
You are an energetic and passionate person thriving to ensure that all our guests receive a warm and welcoming experience while maintaining the highest standards in guest experience bringing to life the essence of The Phoenicia Malta brand promise and values.
Essential Duties & Responsibilities
- Greet and welcome guests as they arrive at the hotel in a friendly and professional first impression.
- Open doors for guest and visitors with a courteous and respectful manner
- Wishing farewell to guests as they depart the hotel, ensuring they leave with a positive last impression of their stay.
- Assist with the arrival and departure of guests, ensuring that transportation arrangements (taxis. Private cars, etc) are handled efficiently including help with the luggage.
- Coordinate with the Concierge, Front Desk and Porters to ensure seamless guest experience especially concerning Arrival and Departure Experience.
- Provide guests with relevant information about the hotel services including the F & B outlets and SPA facilities.
- Monitor and manage the hotel’s entrance and surrounding areas, ensuring cleanliness, safety and security protocols.
- Handle guest complaints or concerns with professionalism and escalate issues to the relevant department if necessary.
Desirable Experience, Qualifications, & Attributes
- Previous experience in a similar role, preferably in a luxury hotel environment.
- Strong communication and interpersonal skills with a friendly and approachable demeanour
- Professional presentation and excellent grooming standards.
- Strong interpersonal and problem-solving abilities
- Ability to work well under pressure in a fast-paced environment, while maintaining high service standards
- Ability to work flexible hours, including weekends and public holidays.
- Fluent in English; knowledge of additional languages is an asset.
- A genuine passion for hospitality and guest services
Are you the one we are looking for?
Discover more about this exciting opportunity to join one of The Leading Hotels of the World.
The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.
