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Front Office Agent

Front Office Agent

Department: Front Office

Job Type: Full Time

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. The hotel is a proud member of The Leading Hotels of the World.

Job Description

We are looking for an energetic, passionate individual to assist the Front Office Team on a full time basis in ensuring that all our guests receive the best hotel experience from the moment they arrive until they depart.

Duties & Responsibilities

  • Provide courteous service to guests by adhering to The Leading Hotels of the World and the Hotel standards.
  • Demonstrate sound knowledge of all services and facilities provided by the Hotel.
  • Process guest check-in and check-out accordingly as per departmental standards and procedures.
  • Ensure that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk-ins and any special requests.
  • Ensure guest satisfaction by anticipating their needs and attending to their requests and inquiries, courteously and efficiently.
  • Act as Night Audit/Manager shift reliever as required and perform any related duties as described in the policy.

Requirements 

  • Relevant experience in a luxury hotel environment.
  • Good knowledge of Maltese history and culture.
  • Good command of English (both oral and written) and at least two other languages, preferably French and German.
  • Computer literate and good working knowledge of Opera (PMS).
  • Has excellent communication skills and pleasant telephone manners.
  • Team player and able to work in shifts (including weekend and nights).

How to apply

Send your cover letter and CV to our HR Manager on [email protected]

We look forward to meeting you!

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