We invite you to become part of The Phoenicia Story
Work at The Phoenicia Malta
Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.
A career promise for the stars of the industry (past, present and future).
Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.
Personality & Role Profile
You are an energetic and charismatic person thriving to provide a superb level of service to all your guests. You will deliver a welcoming experience by taking care of guests’ bookings, greeting, seating and bid them farewell in our Food and Beverage outlets.
Essential Duties & Responsibilities
- Handle booking system efficiently and keep guest’s profiles updated
- Provide guests with up to date and accurate information on the outlet and hotel
- Be aware of future booking constraints at all times
- Have a good knowledge of all food and drinks offered
- Co-ordinate large bookings with the Manager
- Greet warmly incoming and departing guests
- Engage naturally with guests
Desirable Experience, Qualifications, & Attributes
- Excellent guest service skills and attention to details
- Ability to work under pressure and unsupervised
- A high standard of personal presentation
- Confident, professional and welcoming personality
- Very good knowledge of spoken and written English
- Availability to work in shifts as needed
- Hands-on experience with cash and ideally with Micros Simphony point of sale
- Holds a local Food Handling License in accordance with the Food Safety Commission of Malta.
The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.