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Spa Receptionist

Spa Receptionist

Department: Spa

Job Type: Full Time

The Phoenicia Malta has been delivering exceptional service to guests from all over the world. The hotel is a proud member of The Leading Hotels of the World. We are now on the doorstep to enrich our guest experience with the opening of our new Spa managed by Deep Nature.

Job Description

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous service connected with arriving, and in-house guests, in line with Deep Nature and The Phoenicia Malta policies and procedures.

Duties & Responsibilities 

  • Provides courteous service to customers by adhering to Spa Front Office SOPs, and by assisting the spa guests as required.
  • Ensures that the VIP standards are executed according to Deep Nature and Hotel standards, and follow up accordingly.
  • Demonstrate sound knowledge of all services and facilities provided by the spa, and assist the spa guests effectively as requested.
  • Maximise revenue by selling products and up-selling of treatments.
  • Issue safety deposit boxes to guests upon request.
  • Notify the Spa Manager or Assistant Spa Manager for immediate action and follow up about any feed-back received.
  • Obtain daily information like daily in-house activity.
  • Pass guest requests and other information to various departments accurately (like restaurant booking, laundry, hairdresser, etc.).
  • Identify and pass on to the management any potential problems and Special Attention Guest requests.
  • Take appropriate prompt remedial action to rectify complaints regarding the spa.
  • Take and deliver accurate and complete messages.
  • Assist the management for cosmetics storage management.

Requirements 

  • Relevant experience in deluxe spa or services.
  • Good knowledge in treatments facial and body, manicure and pedicure.
  • Excellent communication skills and pleasant telephone manners.
  • Computer literate and good working knowledge of treatments booking software and Opera, as well as MS Office Suite.
  • Good command of English (both oral and written).

How to apply

Send your cover letter and CV to our HR Manager on [email protected]

We look forward to meeting you!

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