Spa Therapist
We invite you to become part of The Phoenicia Story
Work at The Phoenicia Malta
Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.
A career promise for the stars of the industry (past, present and future).
Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.
Personality & Role Profile
You are an energetic and charismatic person thriving to provide a superb level of service to all your guests. You will perform face and body beauty treatments as assigned according to our standards and support at the main Spa reception desk. You will provide proactive customer service by providing the best advice on beauty products and all Spa facilities and services.
Essential Duties & Responsibilities
- Greet customers with a courteous and warm attitude
- Have a neat and discreet presentation, professional and accessible
- Communicate with guests and colleagues through phone and emails
- Take reservations and book accordingly in the booking system
- Ensures that all services conform to the criteria of the hotel in respect of LQA and Phoenicia Spa & Wellness standards
- Assist in the opening and closing as per procedure of the Spa, treatment and fitness rooms
- Organise and prepare the treatment rooms as per procedures, ensuring all is in order and well stocked
- Perform facial and body treatments according to the protocols
- Run on a regular basis cosmetics products inventory (for sales and treatments)
- Become fully knowledgeable about all beauty products available for sale
- Sale of products and services using the Spa point of sale system
- Build professional relationship with guests and members
- Create a positive experience to all guests and members that will have a lasting memory
- Keep up to date with health and safety protocols issued by the company and ensures that these are followed at all times
Desirable Experience, Qualifications, & Attributes
- At least 3 years experience in a similar position ideally in a luxury Spa.
- Qualified in spa and beauty treatment
- Qualified in basic first aid
- Computer literate with good knowledge of MS Office suite.
- A good team spirit and team working
- A good listening and communication
- Dynamism, flexible, and displays high level of commitment.
- Proficiency in English (written & spoken) and preferably fluent in another language, ideally French, German or Italian.
Are you the one we are looking for?
Discover more about this exciting opportunity to join one of The Leading Hotels of the World.
The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.
