Hotel News Archives - Page 2 of 4

The Phoenicia Malta’s main restaurant wins ‘Top Food’ Award

definitively good guide restaurants phoenicia

1st in Top Food and 2nd in Top Restaurants Overall
Malta’s top restaurants as voted by the public

The Phoenicia Malta team will be wrapping up the year with more awards, after Phoenix clinched the Top Food award in last night’s Definitive(ly) Good Guide Awards. Furthermore, the hotel’s main restaurant is also a finalist for ‘Best Ambience’ and ‘Best Service’. In fact, the restaurant placed no.2 overall, with only Michelin-starred de Mondion ranking higher.

The Definitive(ly) Good Guide Awards are the island’s most popular culinary awards. The winning restaurants were selected following a survey in which 4,143 people participated. Besides the Top 40 Restaurants awards, where Phoenix rated no. 2 overall, the evening included additional awards in different categories, such as ‘Top Food’, ‘Most Popular Pet-Friendly Restaurant, ‘Most Popular Café’, and more. Head Chef Daniel Debattista and his team’s efforts have secured the no. 1 spot for ‘Top Food’, whereas the service team’s world-class care and the restaurant’s unique setting clearly left an impression on many diners, having also rated no.3 for both ‘Best Ambience’ and ‘Best Service’.

The hotel’s poolside restaurant, Bastion Bar & Restaurant, also featured in the awards, ranking among the island’s top 20 restaurants. Another fantastic achievement for the team, especially since this restaurant is only open during the warmer seasons.

We would like to take a moment to acknowledge our team members for their hard work and dedication. We are incredibly proud of our Phoenicia family for delivering exceptional guest experiences through their perseverance and commitment. Indeed, throughout the team there is a thirst for excellence, for improving and for achieving more. This thirst is what delivers results, and the management team and owner are incredibly proud of what the team have been able to achieve in recent years. In fact, The Phoenicia Malta will soon unveil new offerings, which will undoubtedly create even more wonderful experiences for its patrons. Watch this space!

Tiramisu prepared tableside

Al Fresco dining on the Terrace

5 Guest-Approved Reasons Behind Our Condé Nast Success

The Phoenicia Malta was elated with our recent success in the Condé Nast Traveler 2023 Readers’ Choice Awards. Our hotel proudly secured the title of the 3rd best hotel in the South-Central region. What’s even more astonishing, however, is that our score of 96.57 catapulted us to the 11th position among the category – Rest of Europe’s top hotels.

At The Phoenicia Malta we deeply appreciate any recognition our hotel receives, but this honour holds a special place. That’s because it was voted by our many valued guests who have experienced our brand of hospitality first-hand, some returning for several stays with us.

From the countless reviews and feedback we receive, here are the top five reasons why our guests love The Phoenicia Malta, paving the way for us to be celebrated as one of the finest hotels in the world.

1 – Timeless architectural beauty

The Phoenicia Malta’s architectural beauty is undeniable, and has captured the essence of post-war Art Deco elegance since its opening in 1947. Its picture-perfect limestone façade, framed by an arched portico shaded by ancient Ficus microcarpa trees, offers an inviting embrace on every visit.

Today, this architectural charm remains intact, seamlessly blending its early 20th-century influences with a contemporary touch. Lush plants and greenery adorn both the interior and the meticulously landscaped gardens, creating an oasis of tranquillity throughout. Whether you find yourself in the leather-clad Club Bar or the ornate grandeur of the Palm Court Lounge, The Phoenicia Malta exudes a timeless Old-World glamour, beautifully fused with the warmth of modern Maltese charm. No wonder that the hotel was the preferred choice of Queen Elizabeth II and Prince Philip during their recurrent visits to Malta.

2 – Proximity to Valletta’s many charms

The Phoenicia Malta positions you right at the doorstep of Valletta, Malta’s capital, within touching distance of the city’s historic bastioned walls. Built by the Knights of St John in the 16th century, Valletta is renowned as a UNESCO World Heritage that offers a veritable treasure trove of cultural richness and heritage.

A leisurely stroll from the hotel leads you to magnificent churches, cathedrals, opulent palazzos, fascinating museums, inspiring art galleries, and the serene Upper Barrakka Gardens with its stunning views over the Grand Harbour and the Three Cities. Within moments, you’ll also discover a wealth of shopping, entertainment, and dining options, ensuring your days are filled with exploration and delights. With your hotel close by, you can effortlessly enjoy a packed itinerary, returning to your stylish Phoenicia room to relax and recharge before venturing out again.

What’s more, Valletta also serves as a gateway to an array of island adventures, with easy access to ferries bound for Sliema, the Three Cities, and Gozo. Plus, as the central bus hub connecting routes across the island, you’ll find convenient transport options to explore every corner of Malta.

3 – Luxurious facilities

Naturally, guests wishing to unwind and relax at The Phoenicia Malta will find a wealth of luxurious facilities to choose from. The infinity pool stands out as one of the most breath-taking features. Enjoy a peaceful soak as you admire the panoramic views across Marsamxett harbour. Sink into a comfy lounger and savour cocktails and refreshments from the poolside bar, offering a delightful fusion of Asian and Mediterranean flavours.

The recently revamped Phoenicia Spa & Wellness centre is a haven of serenity. Soothe your worries away with a sauna, salt room, steam room, invigorating multi-jet showers, and an exquisite indoor pool. Pamper yourself with rejuvenating massages and beauty treatments, skilfully administered by an expert team. The Phoenix terrace, which is adorned with plants, colourful blooms, and a charming kitchen garden, leads to a pretty picnic area, the perfect spot to while away an afternoon basking in the sunshine.

4 – Culinary excellence

A memorable hotel stay and exquisite dining experiences go hand in hand, and at The Phoenicia Malta, guests are treated to a variety of bars and restaurants to cater to your every culinary desire. The Phoenix Restaurant boasts an expansive terrace offering panoramic garden views. Its revolving menu features fresh seafood, vibrant salads, hearty pasta dishes and risottos, delectable meat options, and a taste of Maltese cuisine.

For those seeking a sophisticated atmosphere, Beefbar awaits. Indulge in premium beef cuts, the freshest catches, and creative preparations like teppanyaki, barbecue, tempura, wok delights, all complemented by an exceptional wine selection.

The Palm Court Lounge provides a warm and welcoming setting for all-day refreshments. Take your pick from coffee and freshly baked pastries, signature cocktails, or a classic English afternoon tea experience, featuring a selection of 14 blends of loose-leaf JING tea.

5 – Heartfelt hospitality by the Phoenicia Malta staff

Above all else, what truly sets The Phoenicia Malta apart, according to our cherished guests, is our exceptional team of dedicated professionals. They are the heartbeat of our hotel, a diverse, multi-national group, united in their mission to provide world-class hospitality in Malta.

The numerous reviews and feedback we’ve received are a testament to the warmth and attentiveness of our staff. Guests frequently commend their helpfulness and welcoming nature, that they are always ready to assist with a genuine smile. No request is too small for our team. They are happy to go above and beyond to ensure your stay is nothing short of extraordinary.

We view our team as the Phoenicia family, and it’s this familial dedication that we believe has secured our position as one of the top hotels in Europe, as recognised by the discerning readers of Conde Nast Traveler. We look forward to upholding and even surpassing this reputation as we move forward.

Ready to experience our award-winning Maltese hospitality for yourself? Explore our collection of rooms and suites, and make your reservation today.

Phoenicia Gardens

Phoenicia Spa & Wellness

The Phoenicia Malta recognized with Condé Nast Traveler 2023 Readers’ Choice Award

3rd in Hotels, Central & Southern Europe

The World’s Best Hotels, Cruises, Countries, Cities, Resorts, Trains, Airlines, Airports, Spas, Islands, Luggage, Villas, and Tour Operators

Floriana, Oct. 3, 2023 – Condé Nast Traveler today announced the results of its annual Readers’ Choice Awards with Phoenicia Malta recognised as one of the Top 3 Hotels in Central and Southern Europe and Top 12 Hotels in the rest of Europe.

More than 520,000 Condé Nast Traveler readers submitted responses rating their travel experiences across the globe to offer a comprehensive look at the places they eagerly anticipate revisiting. The Readers’ Choice Awards, with their unparalleled legacy as the travel industry’s longest-running and most prestigious accolades, remain the ultimate symbol and acknowledgment of excellence within the travel sector. The full list of winners can be found here.

“We are deeply honoured to be included on this prestigious list, especially as it reflects the votes and feedback of our guests. At The Phoenicia Malta, we take great pride in providing warm, personalised hospitality, and it’s truly a source of pride to see valued guests returning year after year. I want to express my heartfelt gratitude to our exceptional team, whose unwavering dedication ensures that we consistently fulfil The Phoenicia promise. I also want to extend my thanks to all our guests who continue to choose us as their preferred hotel in Malta. We look forward to welcoming you to The Phoenicia Malta soon,” said Mark Shaw, Owner of The Phoenicia Malta.

The Phoenicia Malta is a prestigious 5-star hotel set on the doorstep of Malta’s capital city Valletta, recognised as a UNESCO World Heritage Site. Set amidst seven acres of landscaped gardens, the property is a distinguished member of The Leading Hotels of the World and offers 132 rooms and suites, an enchanting infinity pool, and the Phoenicia Spa & Wellness. Culinary delights abound with multiple dining options. The hotel also features an array of unique venues, perfect for hosting corporate and special occasion gatherings of all sizes. Whether travelling on business or leisure, The Phoenicia Malta stands as an unparalleled choice.

The 2023 Readers’ Choice Awards are published on Condé Nast Traveler’s website at cntraveler.com/rca and celebrated in the November issue.

Phoenicia Gardens

The Phoenicia Malta

The Phoenicia Malta launches Phoenicia Spa & Wellness

The 1^st of July 2023 marked another momentous occasion for The Phoenicia Malta as it expanded its brand with the launch of Phoenicia Spa & Wellness.

Having opened in late 2020 after years of planning, the spa was a welcomed addition to The Phoenicia Malta experience and enhanced the hotel’s position as a top luxury property. Designed by renowned local architects AP Valletta, Joe Smith’s photography of the spa was recently awarded Best Hospitality Interior with Architecture Masterpiece.

Designed to be a meditative and soothing space, the volume of the spa is created around 16^th century fortifications which were uncovered during the initial stages of development, making it a truly unique space. Apart from the indoor pool, the spa offers facilities such as a salt room, sauna, steam room, multi-jet showers, as well as a fitness centre.

Originally forming part of an international franchise, the Phoenicia Spa & Wellness now offers a new range of pampering and rejuvenating treatments and products. It is well-known that The Phoenicia Malta strives to be at the forefront of local luxury experiences, which is why the spa has unveiled new offerings such as AROCELL™ – the first needle-free botulinum toxin system cosmetics, which combines skincare and biotechnology to halt the traces left by life on the skin. One may also enjoy distinct massages such as a Himalayan Salt Stone Massage, the only local spa to offer this.

Speaking of this brand growth, General Manager Robyn Pratt says, ‘One of our priorities as a team, together with our owner, is to keep finding new ways to enhance our product and experience for our guests. Expanding the Phoenicia Malta brand to our spa was a natural next step, and we are very pleased about the initial reaction to the look and feel, and the treatments being offered.’

Phoenicia Spa & Wellness is open daily between 7.00am to 8.00pm. Click here to learn more, or contact our Spa Team on [email protected] or +356 2291 1131.

A Privileged Responsibility – Managing one of the World’s Great Grand Dame Hotels

Recently, The Phoenicia Malta was recognised as one of the world’s top 30 Grand Dame Hotels. Having had the privilege to work and travel to many of these wonderful properties I understand that standing alongside some of these iconic properties is truly a proud moment for The Phoenicia Malta.

As General Manager of this historic hotel I feel a great sense of responsibility to live up to this recognition.

Like these other icons, The Phoenicia Malta holds many stories within its wonderful stone walls and our task is to continue to deliver an experience which will create more stories for people to share and celebrate.

“Legendary Hospitality” is not something that is achieved overnight and whilst Managers and team members may come and go, the important task is of delivering memorable guest experiences which bring to life the attention to detail and craftsmanship that has gone into creating and building these historic hotels so many years ago.

As with every business we have our occasional hiccups, however, I am proud to walk through the hotel and its gardens and speak to the guests about their experience which more than often focusses on the genuine and caring experiences created by the team members. Every detail matters and this is something we discuss each and every day in our quest to deliver experiences which befit our beautiful surroundings.

Every day we are responsible for creating and sharing stories for the guests we welcome through the doors of this Grand Dame Hotel. We have a responsibility to “take care” of not only our wonderful building and gardens which like us require greater care with age but to also “take care” and nurture the people who are charged with “taking care” of our guests. Everything must be aligned in order to deliver what we believe is fitting for this beautiful property.

We stand proud and grateful as we consider this recognition to be very important as we continue to focus on delivering legendary hospitality in one of the worlds top Grande Dame Hotels.

Written by Robyn Pratt, General Manager of The Phoenicia Malta

The Phoenicia Malta Joins Prestigious Virtuoso Network

The Phoenicia Malta is thrilled to announce that is has been selected to become a member of Virtuoso, one of the most prestigious luxury travel networks in the world.

The Phoenicia Malta has long been recognized as one of the island’s finest hotels. From the day it started welcoming guests in 1947, the hotel has presented refined and luxurious experiences. Over recent years the owner has invested considerably despite the quiet Covid years, resulting in new or improved amenities such as the beautiful Deep Nature Spa, rejuvenated gardens, the new look of the much-loved Club Bar, as well as the newly created Pegasus Junior Suites. All this, combined with the world-class service offered by The Phoenicia Malta team ensures that guests leave the hotel with beautiful memories and a desire to return.

Virtuoso is the leading global network of agencies specializing in luxury and experiential travel, with more than 20,000 advisors and partnering with the world’s best hotels, cruise lines, tour operators, and more.

Robyn Pratt, General Manager, says ‘We are proud to have been accepted by Virtuoso to join their network of luxury properties worldwide. Together with our owner we are constantly improving on both the product as well as guest experiences. It is therefore gratifying to be recognized officially by such a prestigious organization, and we look forward to being represented by exceptional travel consultants working to deliver memorable experiences to the world’s most discerning travellers.’

The Phoenicia Malta team impresses at Malta Kulinarja

Recently, members of The Phoenicia Malta participated in Malta Kulinarja, and once again achieved fantastic results. Held every 2 years and organised by the Malta Chefs Society under the auspices of WACS – World Association of Chefs Society, Malta Kulinarja is a popular event where international judges are flown in to oversee the cooking mastery of local and foreign chefs.

Five team members participated in six different competitions, achieving awards in each category. We sat down and had a chat with our colleagues, to learn a little bit more about themselves and what inspired their dishes.

Christian Gilson is not new to the competition, having competed twice before. Christian, or Gilson, as he is known amongst colleagues, once again competed in the Live High Tea as well as Banquet Dessert, achieving Gold in both. The Live High Tea category is an especially special one for The Phoenicia Malta, given its British influence. In fact, Afternoon Tea is still served daily and is regarded as one of the best on the island. During our chat with Gilson, he explained how a job in the catering industry turned into a profession, after he took a fascination for pastry and decided to enrol at the Institute for Tourism Studies. It is safe to say that hard work pays off as the results speak for themselves.

Moving on we meet Keith Farrugia, who participated in the Underutilized Local Fish competition, achieving Silver. This was Keith’s first time participating, and he calls it a ‘learning experience’. He shares that creating the dish was a process, but found a lot of help from his colleagues who mentored him and explained the point system of the competition. He admits that there was a big sense of relief once it was over, however he immediately started contemplating where he could improve next time, as he plans on participating again and aiming higher.

Thomas Camilleri Mallia joined Christian in the Live High Tea competition, and also participated individually in the Local Pork category. Thomas went home with Gold and Silver (the latter for his pork dish). Thomas is not new to competitions either, having also competed twice before. In fact, Thomas competed with a pork dish in the Junior’s, and decided to improve on that dish and include more local flavours. Despite being more confident this time round, Thomas dedicated a lot of his personal time to prepare, even being up till 1am the previous night making sure everything was set.

This was also Jojo Joy’s first time participating, where he was rewarded a Silver medal for his entremet. Hailing from India, Jojo describes his creation as a fusion of modern French cuisine and traditional Indian dessert. His entremet consisted of 11 layers, which included various flavours and textures, such as the crunchiness of roasted almonds and feuilletine, and the smoothness of sponge soaked in coconut and saffron. Despite numerous training sessions, Jojo admits that he didn’t manage to complete the finishing and that it proved to be a complicated cake to create in 90 minutes. Nonetheless, Jojo is determined to compete again in two years, as he aims for gold!

Finally, we catch up with Joan Attard, our Creditor’s Ledge Controller turned Floral Sugar Craft expert. This is the third time for Joan at Malta Kulinarja, bagging a Gold medal this year for her intricate flower arrangement. Joan explains that her creation took over 100 hours to complete and required plenty of patience and perseverance. She admits that she was always fond of the pastry kitchen, and despite being with the company for 35 years, it was only in recent years that her talent came to light. Since then, Joan has given many a wedding cake or seasonal displays her beautiful finishing touches.

Here is the complete list of awards:

Christian Gilson – Banquet Dessert – GOLD AND BEST IN CLASS
Christian Gilson & Thomas Camilleri Mallia – Live High Tea – GOLD AND BEST IN CLASS
Joan Attard – Floral Sugar Craft – GOLD AND BEST IN CLASS
Thomas Camilleri Mallia – Local Pork – SILVER
Jojo Joy – Entremets – SILVER
Keith Farrugia – Underutilized Local Fish – BRONZE

Once again, we would like to wish our team members a big well done. The determination to succeed is evident, and we are happy to be able to support and have you as part of The Phoenicia Malta family. We look forward to the next edition of Malta Kulinarja!

Dine with the Stars – Michelin Dinner

The month of February came to a close with a unique culinary event at The Phoenicia Malta, in collaboration with Charles Grech & Co. Ltd. For the first time ever, the island’s five Michelin-starred restaurants got together in the name of charity, with each restaurant presenting one course to the 80 food aficionados in attendance, including the acting President of Malta, H.E. Professor Frank Bezzina.

Guests were escorted through the magnificent art deco doors of the Phoenix Restaurant, and the night kicked off with the silky freshness of Barons de Rothschild Blanc de Blancs NV Champagne and delightful canapes carefully prepared by the Phoenicia Malta’s kitchen team.

As diners were invited to take their seats, the service team, comprising of servers from each participating restaurant, gracefully placed baskets of freshly baked bread on each table. The first dish, an amuse bouche created by Noni’s Jonathan Brincat, featured an original and fun presentation whilst delivering equally impressive flavours. The tasty course was washed down with a second wine, an elegant and fragrant white from Tuscany.

While guests chatted away, Ion’s Eoin Smith was making the final touches to his course, a delicately presented plate featuring King Crab and Tzarsky Caviar. Moments later, the plates were served in perfect unison, as Ion’s Restaurant Manager instructed guests to scoop down through all the layers to fully enjoy the combination of elegant flavours. The sweetness of the crab and saltiness of the caviar were paired with a Chianti Classico, a full-bodied red with rounded tannins and a structured finale.

Next up was Under Grain’s dish: Roasted Monkfish, ‘Textures & Temperatures’ of Cauliflower and Curry Caper Sauce. The beautifully tender monkfish was surrounded by a cauliflower foam, which proved to be a perfect match for the curry caper sauce. Chef Victor Borg’s creation was paired with another Sangiovese wine, Artisti per Frescobaldi Montesodi, fragrant on the nose and rich on the palate with a riveting acidity and robust tannins.

The main course was presented by Bahia and featured slow-cooked pork belly. Despite the tender pork and no crackling, Chef Tyrone Mizzi ensured some crunch by including ‘puffed skin’, together with pak choy ‘kimchi’ and white onion. And since a main course deserves a king of wines, it came paired with a 15-year-old Brunello di Montalcino… its mouthfeel generous and full, with a thick, velvety texture.

Finally, dessert was created by the long-established de Mondion Restaurant, producing an elegant and classic-looking sweet, with flavours of cherries, chocolate and bitter almond. Making this dessert complete was Pomino Vinsanto, a wine with a very intense array of aromas. On the palate, its freshness and sweet taste balance out beautifully, complementing Chef Clint Grech’s course perfectly.

They say time flies when you’re having fun, and this is exactly what happened on the night. An evening of superb food and wine quickly came to an end, which meant it was time for the chefs to make an appearance and say a few words. For most, this marked the end of the evening. For others, there was still more to go, as they moved on to The Club Bar with the chefs.

The Phoenicia Malta is proud to have been part of such an exclusive event and we look forward to creating more unique experiences for locals and visitors alike. Thank you to Charles Grech for the collaboration, as well as for providing the fantastic wines enjoyed on the night. Needless to say, a big shout out also goes to all restaurants and respective staff members for making this night possible.

Proceeds from this event will be donated to the Malta Community Chest Fund.

The Phoenicia Malta earns prestigious Forbes Travel Guide Award

Forbes Travel Guide (“FTG”), the only global rating system for luxury hotels, restaurants, spas and ocean cruises, today announced its 2023 Star Awards. We are thrilled to announce that The Phoenicia Malta earned a new Forbes Travel Guide Four-Star award and is showcased with other honorees on ForbesTravelGuide.com.

The Phoenicia Malta is well-renowned for being one of the island’s finest hotels. From the moment it opened its doors in 1947, the hotel has provided guests with refined and luxurious experiences. Over recent years the owner has invested considerably despite the quiet Covid years… and as a result, guests can enjoy the beautiful Deep Nature Spa, relax in the rejuvenated gardens, sit back and enjoy the new look of the much-loved Club Bar, and not to mention the newly created Pegasus Junior Suites. All this, combined with the world-class service offered by The Phoenicia Malta team ensures that guests leave the hotel with beautiful memories and a desire to return.

Robyn Pratt, General Manager, says ‘I feel very proud to have achieved this recognition, as together with the team we have worked extremely hard over what has been some challenging times and it is always great to see hard work coming together. Together with our owner we are constantly developing new ideas where we can improve our guests’ experiences. Creating long-lasting and wonderful memories will continue to be our goal.’

Forbes Travel Guide is the world-renowned authority on excellence in hospitality, and The Phoenicia Malta is the latest addition to its illustrious annual Star Rating list.

“Travel is in an incredible position for continued growth, as people prioritize authentic, in-person experiences,” says Amanda Frasier, President of Ratings for Forbes Travel Guide. “The hotels, ocean cruises, restaurants and spas on our 2023 Star Rating list demonstrate an impressive commitment to creating memorable environments that nurture connection, joy and sense of place as we experience the world to its fullest.”

About The Phoenicia Malta:
The Phoenicia Malta is a luxury 5-star hotel grandly located on the doorstep of Malta’s Capital City of Valletta (a UNESCO World Heritage Site). Set in 7 acres of landscaped gardens, it is a proud member of The Leading Hotels of the World and boasts 132 rooms and suites, an infinity pool, the Deep Nature Spa as well as several dining options. The hotel offers a number of unique meetings and event spaces making it a coveted location for meetings and conferences, as well as weddings and events of any size.

The Phoenicia Malta is iconic and prides itself in delivering the highest level of warm and personalised guest experiences which is a reason why many of The Phoenicia Malta guests return year after year to their favourite Mediterranean hotel. For more information visit PhoeniciaMalta.com

About Forbes Travel Guide:
Forbes Travel Guide is the only global rating system for luxury hotels, restaurants and spas. Our anonymous professional inspectors evaluate based hundreds of exacting standards, with an emphasis on exceptional service, to help discerning travelers select the world’s best experiences. The only way to get a Five-Star, Four-Star or Recommended rating is by earning it through our independent inspection process. For more information about Forbes Travel Guide, please visit ForbesTravelGuide.com.

Phoenix Restaurant Ranks 3rd at Local Restaurant Awards

Christmas came early this year with the Phoenix Restaurant team receiving an award for being one of the island’s top 40 restaurants. In fact, Phoenix placed 3^rd, whilst also being one of the finalists for ‘Best Ambience’ and ‘Best Service’.

The Definitive(ly) Good Guide Awards are the island’s most popular culinary awards. The winning restaurants were selected following a survey in which 3,557 people participated. Besides the Top 40 Restaurants awards, the evening included additional awards in different categories, such as ‘Best Newcomer’, ‘Most Romantic Restaurant’, ‘Favourite Café’, etc. The Phoenix’s excellent service and beautiful setting clearly left an impression on many voters, having received numerous nominations for ‘Best Ambience’ and ‘Best Service’ in these categories.

Team members from The Phoenicia’s F&B and Kitchen teams left their chef whites and uniforms at home and joined colleagues from the Management team for a Gala Dinner which took place at The Xara Lodge in Rabat. It was a memorable evening which saw members of the industry get together to celebrate their accomplishments over a delightful meal.

We would of course like to take this opportunity to celebrate our team members for this success. It is no secret that we are immensely proud of our Phoenicia family for their continuous hard work and perseverance in delivering the best possible guest experiences.

And whilst these awards have in particular highlighted the efforts of our Phoenix Restaurant team members, it is worth recognizing our other departments who also contribute to creating wonderful experiences. From Guest Services who take the reservations and Concierge who welcome our guests in, to Housekeeping who do an impeccable job at keeping all areas spick and span, and others. A heartfelt thank you to all of you.