Guest Service Directory
Welcome to The Phoenicia Malta.
To ensure your stay is as seamless as it is luxurious, we have reimagined our guest directory into a contemporary guide focused on what matters most to you
The Essentials
• Wi-Fi: High-speed complimentary Wi-Fi is available throughout the property, including the pool and gardens. Please contact the Guest Service Centre (Ext. 0) or Reception for login details.
• Check-Out: Our standard check-out time is 12:00hrs. For late check-out requests, please contact Reception (Ext. 4001); availability is subject to a fee.
• Digital Keys: Your privacy is paramount; no personal data is stored on your electronic key card
Culinary Journey
Contessa - Inspired by the grand cafes of Europe, serving an international buffet breakfast and a refined à la carte lunch and dinner.
• Breakfast: 07:00 – 10:30
• Lunch: 12:30 – 15:00
• Dinner: 19:00 – 22:00
Bars & Lounges
• Palm Court Lounge: Coffee, afternoon tea, and light snacks (08:30 – 22:30).
• The Club Bar: Cocktails, spirits, cigars, and light bites (17:00 – 01:00).
In-Room Dining Available 24 hours a day. Please refer to the menu in your room. A service charge of €5.00 applies per person/order. (Ext. 0).
Wellness & Recreation
• The Pool: Our outdoor pool is heated during winter. Pool towels are provided at the Pool Bar; please refrain from using room towels on the deck.
• Hair & Beauty: Our salon is located next to the Spa and is open Monday to Saturday (09:00 – 17:00). (Ext. 0).
• Golf: Tee times at the Marsa Golf Club (8km away) can be arranged via the Concierge (Ext. 4003).
Curated Experiences
Our Concierge (Ext. 4003) is available 24/7 to open the doors to Malta.
• Transfers & Tours: Private limousines, airport transfers (11km), and tailored island excursions.
• Valletta & Beyond: Maps of the city and the island are available at the desk.
• Shopping: Valletta’s boutiques are a short stroll away (Mon-Sat 09:00–19:00; Sun 09:00–13:00).
At Your Service
• Housekeeping: For extra pillows, toiletries, or evening turndown, contact the Guest Service Centre (Ext. 0).
• Laundry & Pressing: Same-day service is available for items collected before 09:00 (Mon-Sat). Express laundry (delivered by 14:30) incurs a 50% surcharge. (Ext. 0).
• Valet: Professional valet service is available daily (09:00 – 18:00). (Ext. 4030).
Safety & Security
• Medical Assistance: A doctor is on call 24/7 (private fees apply). (Ext. 0).
• Valuables: While we provide in-room safes, we recommend using the hotel’s main safety deposit boxes for high-value items.
• Emergency & Fire: In case of fire, dial 0. Do not use elevators; follow the exit plan on your room door to the assembly point at the square across from the hotel.
• Smoking: The Phoenicia is a smoke-free indoor property. Please ask our team for directions to designated outdoor smoking areas.
Your Phoenicia Team is here to ensure your stay is perfect. Should you require anything at all, please Touch 0.