Spa Receptionist

Spa Receptionist

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and charismatic person thriving to provide an efficient, prompt, trouble free and courteous service connected with arriving, and in-house guests, in line with The Phoenicia policies and procedures.

Essential Duties & Responsibilities

Provides courteous service to customers by adhering to Spa Front Office SOPs, and by assisting the spa guests as required
Ensures that the VIP Standards are executed according to Hotel standards, and follows up accordingly
Demonstrates sound knowledge of all services and facilities provided by the spa, and assists the spa’s guest effectively as requested
Maximise revenue by selling products and upselling of treatments
Issues safety deposit boxes to guests upon request
Notifies the Spa Manager or Assistant Spa Manager for immediate action and follow up about any feed-back received
Obtains daily information like daily in-house activity,
Passes guest requests and other information to various departments accurately (like restaurant booking, laundry, hairdresser, etc.)
Identify and pass on to the management any potential problems and Special Attention Guest requests
Takes appropriate prompt remedial action to rectify complaints regarding the spa
Takes and delivers accurate and complete messages
Assists the management for cosmetics storage management

Desirable Experience, Qualifications, & Attributes

Relevant experience in deluxe spa or services
Good knowledge in treatments facial and body, manicure and pedicure
Excellent communication skills and pleasant telephone manners
Computer literate and good working knowledge of treatments booking software and Opera, as well as MS Office Suite
Good command of English (both oral and written)

Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World.

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Full Time

Yoga Instructor

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Yoga Instructor

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Role Description

The Yoga Instructor is responsible for providing a balanced yoga practice for participants of all levels and abilities, providing progressions and regressions when necessary, and educating patrons on appropriate breathing principles and safe transitioning techniques.

Essential Duties & Responsibilities

Oversee facility is maintained to the highest levels of operations and continuous maintenance of equipment
Takes active part in developing and monitoring fitness activities and exercise
Provides different yoga classes for a group as for an individual
Carried out fitness training for customers, conforms to the design criteria of the hotel in respect of the LQA and Deep Nature standards
Adheres to Spa’s SOPs, protocol and procedures
Provides details and precise information on fitness activities, services and fitness classes
Checks the proper quality of bathing water, online with rules and regulation
Takes care of the employees and the guests ensuring maximum satisfaction through a fully personalised service
Takes appropriate prompt remedial action to rectify complaint regarding the spa

Position Requirements

At least 3 years’ experience in a similar position in a deluxe spa or fitness club
Qualified in yoga workout
Trained in basic first aid
A good team spirit and teamworking
Demonstrates dynamism, availability, and a high level of commitment in the mission
Likes for customer contact
Good organisation and methodology
Good command of English (oral) and at least two or three others language preferably, French, German or Italian.

Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World.

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Full Time

Fitness Coach

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Fitness Coach

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Role Description

To manage all fitness activities and the surveillance of the swimming pool at the Spa, acting as a liaison between hotel guests, memberships and the management, in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise revenue and guest satisfaction, in line with Deep Nature and The Phoenicia policies and procedures. The incumbent is fluent in fitness operation’s technology and has knowledge in fitness training and swimming pool exercises, is aware of the spa facilities and limitations, and understand all aspects of spa management.

Essential Duties & Responsibilities

Oversee facility is maintained to the highest levels of operations and continuous maintenance of equipment and pool facilities
Takes active part in developing and monitoring fitness activities and exercise
Provides different fitness classes training for a group as for an individual
Carried out fitness training for customers, conforms to the design criteria of the hotel in respect of the LQA and Deep Nature standards
Adheres to Spa’s SOPs, protocol and procedures
Provides details and precise information on fitness activities, services and fitness classes
Checks the proper quality of bathing water, online with rules and regulation
Takes care of the employees and the guests ensuring maximum satisfaction through a fully personalised service
Takes appropriate prompt remedial action to rectify complaint regarding the spa

Position Requirements

At least 3 years’ experience in a similar position in a deluxe spa or fitness club
Qualified in fitness and workout
Trained in basic first aid
Computer literate with good knowledge Good level of MS Office suite
A good team spirit and teamworking
Demonstrates dynamism, availability, and a high level of commitment in the mission
Likes for customer contact
Good organisation and methodology
Good command of English (oral) and at least two or three others language preferably, French, German or Italian.

Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World.

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Full Time

Spa Therapist

Senior Spa Therapist

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and charismatic person thriving to provide a superb level of service to all your guests. You will perform face and body beauty treatments as assigned according to our standards and support at the main Spa reception desk. You will provide proactive customer service by providing the best advice on beauty products and all Spa facilities and services.

Essential Duties & Responsibilities

Greet customers with a courteous and warm attitude
Have a neat and discreet presentation, professional and accessible
Communicate with guests and colleagues through phone and emails
Take reservations and book accordingly in the booking system
Ensures that all services conform to the criteria of the hotel in respect of LQA and Phoenicia Spa & Wellness standards
Assist in the opening and closing as per procedure of the Spa, treatment and fitness rooms
Organise and prepare the treatment rooms as per procedures, ensuring all is in order and well stocked
Perform facial and body treatments according to the protocols
Run on a regular basis cosmetics products inventory (for sales and treatments)
Become fully knowledgeable about all beauty products available for sale
Sale of products and services using the Spa point of sale system
Build professional relationship with guests and members
Create a positive experience to all guests and members that will have a lasting memory
Keep up to date with health and safety protocols issued by the company and ensures that these are followed at all times

Desirable Experience, Qualifications, & Attributes

At least 3 years experience in a similar position ideally in a luxury Spa.
Qualified in spa and beauty treatment
Qualified in basic first aid
Computer literate with good knowledge of MS Office suite.
A good team spirit and team working
A good listening and communication
Dynamism, flexible, and displays high level of commitment.
Proficiency in English (written & spoken) and preferably fluent in another language, ideally French, German or Italian.

Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World.

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Full Time