Spa Receptionist

spa reception phoenicia

Spa Receptionist

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and charismatic person thriving to provide an efficient, prompt, trouble free and courteous service connected with arriving, and in-house guests, in line with The Phoenicia policies and procedures.

Essential Duties & Responsibilities
  • Provides courteous service to customers by adhering to Spa Front Office SOPs, and by assisting the spa guests as required
  • Ensures that the VIP Standards are executed according to Hotel standards, and follows up accordingly
  • Demonstrates sound knowledge of all services and facilities provided by the spa, and assists the spa’s guest effectively as requested
  • Maximise revenue by selling products and upselling of treatments
  • Issues safety deposit boxes to guests upon request
  • Notifies the Spa Manager or Assistant Spa Manager for immediate action and follow up about any feed-back received
  • Obtains daily information like daily in-house activity,
  • Passes guest requests and other information to various departments accurately (like restaurant booking, laundry, hairdresser, etc.)
  • Identify and pass on to the management any potential problems and Special Attention Guest requests
  • Takes appropriate prompt remedial action to rectify complaints regarding the spa
  • Takes and delivers accurate and complete messages
  • Assists the management for cosmetics storage management
Desirable Experience, Qualifications, & Attributes
  • Relevant experience in deluxe spa or services
  • Good knowledge in treatments facial and body, manicure and pedicure
  • Excellent communication skills and pleasant telephone manners
  • Computer literate and good working knowledge of treatments booking software and Opera, as well as MS Office Suite
  • Good command of English (both oral and written)
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Yoga Instructor

Yoga Instructor

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Yoga Instructor

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Role Description

The Yoga Instructor is responsible for providing a balanced yoga practice for participants of all levels and abilities, providing progressions and regressions when necessary, and educating patrons on appropriate breathing principles and safe transitioning techniques.

Essential Duties & Responsibilities
  • Oversee facility is maintained to the highest levels of operations and continuous maintenance of equipment
  • Takes active part in developing and monitoring fitness activities and exercise
  • Provides different yoga classes for a group as for an individual
  • Carried out fitness training for customers, conforms to the design criteria of the hotel in respect of the LQA and Deep Nature standards
  • Adheres to Spa’s SOPs, protocol and procedures
  • Provides details and precise information on fitness activities, services and fitness classes
  • Checks the proper quality of bathing water, online with rules and regulation
  • Takes care of the employees and the guests ensuring maximum satisfaction through a fully personalised service
  • Takes appropriate prompt remedial action to rectify complaint regarding the spa
Position Requirements
  • At least 3 years’ experience in a similar position in a deluxe spa or fitness club
  • Qualified in yoga workout
  • Trained in basic first aid
  • A good team spirit and teamworking
  • Demonstrates dynamism, availability, and a high level of commitment in the mission
  • Likes for customer contact
  • Good organisation and methodology
  • Good command of English (oral) and at least two or three others language preferably, French, German or Italian.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Fitness Coach

Fitness Coach Phoenicia

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Fitness Coach

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Role Description

To manage all fitness activities and the surveillance of the swimming pool at the Spa, acting as a liaison between hotel guests, memberships and the management, in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise revenue and guest satisfaction, in line with Deep Nature and The Phoenicia policies and procedures. The incumbent is fluent in fitness operation’s technology and has knowledge in fitness training and swimming pool exercises, is aware of the spa facilities and limitations, and understand all aspects of spa management.

Essential Duties & Responsibilities
  • Oversee facility is maintained to the highest levels of operations and continuous maintenance of equipment and pool facilities
  • Takes active part in developing and monitoring fitness activities and exercise
  • Provides different fitness classes training for a group as for an individual
  • Carried out fitness training for customers, conforms to the design criteria of the hotel in respect of the LQA and Deep Nature standards
  • Adheres to Spa’s SOPs, protocol and procedures
  • Provides details and precise information on fitness activities, services and fitness classes
  • Checks the proper quality of bathing water, online with rules and regulation
  • Takes care of the employees and the guests ensuring maximum satisfaction through a fully personalised service
  • Takes appropriate prompt remedial action to rectify complaint regarding the spa
Position Requirements
  • At least 3 years’ experience in a similar position in a deluxe spa or fitness club
  • Qualified in fitness and workout
  • Trained in basic first aid
  • Computer literate with good knowledge Good level of MS Office suite
  • A good team spirit and teamworking
  • Demonstrates dynamism, availability, and a high level of commitment in the mission
  • Likes for customer contact
  • Good organisation and methodology
  • Good command of English (oral) and at least two or three others language preferably, French, German or Italian.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Spa Therapist

spa treatments phoenicia

Spa Therapist

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 60 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and charismatic person thriving to provide a superb level of service to all your guests.  You will perform face and body beauty treatments as assigned according to our standards and support at the main Spa reception desk. You will provide proactive customer service by providing the best advice on beauty products and all Spa facilities and services.

Essential Duties & Responsibilities
  • Greet customers with a courteous and warm attitude
  • Have a neat and discreet presentation, professional and accessible
  • Communicate with guests and colleagues through phone and emails
  • Take reservations and book accordingly in the booking system
  • Ensures that all services conform to the criteria of the hotel in respect of LQA and Phoenicia Spa & Wellness standards
  • Assist in the opening and closing as per procedure of the Spa, treatment and fitness rooms
  • Organise and prepare the treatment rooms as per procedures, ensuring all is in order and well stocked
  • Perform facial and body treatments according to the protocols
  • Run on a regular basis cosmetics products inventory (for sales and treatments)
  • Become fully knowledgeable about all  beauty products available for sale
  • Sale of products and services using the Spa point of sale system
  • Build professional relationship with guests and members
  • Create a positive experience to all guests and members that will have a lasting memory
  • Keep up to date with health and safety protocols issued by the company and ensures that these are followed at all times
Desirable Experience, Qualifications, & Attributes
  • At least 3 years experience in a similar position ideally in a luxury Spa.
  • Qualified in spa and beauty treatment
  • Qualified in basic first aid
  • Computer literate with good knowledge of MS Office suite.
  • A good team spirit and team working
  • A good listening and communication
  • Dynamism, flexible, and displays high level of commitment.
  • Proficiency in English (written & spoken) and preferably fluent in another language, ideally French, German or Italian.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.