Front Office Manager

Front Office Agent Vacancy, The Phoenicia Malta

Front Office Manager

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and passionate person eager to lead our Front Office Team. You will direct and coordinate all Front Office activities while acting as a liaison between the guest and management. You will also ensure an efficient, prompt, courteous and trouble free service to all hotel customers to maximise guest satisfaction and rooms revenue.

Essential Duties & Responsibilities
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Participates in the selection of front office personnel.
  • Trains, cross –trains, and retrains all front office personnel.
  • Evaluates the job performance of each front office employee.
  • Conducts regularly scheduled meetings of front office personnel.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Review Front office log book and Guest feedback forms on a daily basis.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Schedules the Front Office Staff
  • Enforces all cash-handling and credit policies.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
  • Participate in the Manager on Duty program.
Desirable Experience, Qualifications, & Attributes
  • At least 5 years experience in a similar role in a 5 Star hotel
  • Proficiency in English (written & spoken) and preferably fluent in two other languages,
  • Customer service driven with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Computer literate with good knowledge of OPERA.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Doorman

phoenicia malta doorman

Doorman

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and passionate person thriving to ensure that all our guests receive the best hotel experience from the moment they arrive till they depart.

Essential Duties & Responsibilities
  • Greet and welcome guests and visitors to the hotel
  • Greet visitors and guests on departure, wishing them a pleasant journey.
  • Open cars/taxis doors arriving at the hotel and give help to people in need, especially old, disabled, children, and people carrying heavy loads.
  • Remove all items of luggage from the vehicle of the guest and call a porter to take delivery of guest luggage into the hotel
  • To call taxis for guests and visitors, to open doors as appropriate and to give directions as required.
  • To direct traffic on the hotel forecourt and to ensure that the forecourt and entrance are not obstructed in any way and kept clean and tidy at all times, including the lobby area.
  • Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required.
Desirable Experience, Qualifications, & Attributes
  • Excellent communication skills and a professional presentation
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Front Office Agent

Front Office Agent Vacancy, The Phoenicia Malta

Front Office Agent

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic and passionate person thriving to ensure that all our guests receive the best hotel experience from the moment they arrive till they depart.

Essential Duties & Responsibilities
  • Provides courteous service to guests by adhering to The Leading Hotels of the World and the hotel standards
  • Demonstrates sound knowledge of all services and facilities provided by the Hotel
  • Processes guest check-in and check-out accordingly as per departmental standards and procedures
  • Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests
  • Ensures guests’ satisfaction by anticipating their needs and attending to their requests and enquiries, courteously and efficiently.
  • Act as Night Audit/Manager shifts reliever as required and perform any related duties as described in the policy
Desirable Experience, Qualifications, & Attributes
  • Relevant experience in a luxury hotel environment
  • Good Knowledge of Maltese history and culture
  • Good command of English (both oral and written) and at least two other languages preferably French and German
  • Computer literate and good working knowledge of Opera (PMS)
  • Has excellent communication skills and pleasant telephone manners
  • Team player and able to work in shifts (including weekend and nights)
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Porter

The Phoenicia Malta Careers

Porter

Department: Front Office

Job Type: Full Time

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. The hotel is a proud member of The Leading Hotels of the World.

Job Description

We are looking for an energetic, passionate individual to assist the Front Office Team on a full-time basis. Primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. Ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. In addition to assisting guests with luggage, Porters are also responsible to collect and distribute post, parcels, and other deliveries. Also, the Porter must deal with general inquiries and ensure the lobby and forecourt areas are always clean and tidy.

Duties & Responsibilities 

  • To be present at the Concierge /Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
  • Greet and welcome guests with the appropriate greeting of the day and direct them personally to the reception desk.
  • Assists guests with luggage to the front desk.
  • Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
  • Deliver messages, packages and flowers to guests’ rooms and other offices.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.
  • To deliver overnight all guests newspapers, according to the prescribed procedure.
  • To carry out guest shoeshine.
  • To assist the night manager in performing any reasonable request.
  • To carry out room service orders overnight, according to the prescribed procedure.
  • To call taxis for guests and visitors, to open doors as appropriate and to give directions as required.
  • To valet park guest cars in the hotels allocated car parking spaces.
  • To direct traffic on the hotel forecourt and to ensure that the forecourt and entrance are not obstructed in any way and kept clean and tidy at all times, including the lobby area.
  • The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Requirements 

  • Excellent communication skills and a professional presentation.
  • Highly responsible & reliable.
  • Ready to work night shifts.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

How to apply

Send your cover letter and CV to our HR Manager on kevin.camilleri@phoeniciamalta.com

We look forward to meeting you!