PT Reservations Agent

phoenicia vacancy

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Part-Time Reservations Agent

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are ambitious, passionate and energetic person. You will be responsible to maximise hotel revenue and guest satisfaction by providing an efficient and friendly reservations experience.

Essential Duties & Responsibilities
  • Processes all reservation requests within 24 hrs of receipt.
  • Deals with guest requests in a friendly and efficient manner.
  • Deals with incoming correspondence, emails and reservation messages in a timely and accurate manner.
  • Ensures reservations are inputted in Opera accurately with all relevant information within 24 hrs of receipt.
  • Communicate appropriately special requests to all relevant departments.
  • Applies up-selling techniques to maximise on selling rates.
  • Promotes special offers, hotel outlets and services whenever possible.
  • Maintains thorough knowledge about hotel product, services, and special offers.
  • Checks arrival lists and maintains the CRM with accurate information.
  • Files all reservations in a systematic order for easy referral.
  • Records and processes reservation deposits.
  • Enrols guests into loyalty schemes.
  • Maintains and improves LQA score.
  • Follows departmental SOPs and assists in maintaining up-to-date documentation.
Desirable Experience, Qualifications, & Attributes
  • Computer literate with good knowledge of OPERA.
  • Fluent in verbal and written English.
  • Very high attention to detail.
  • Outgoing, team player and customer service oriented.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Security Officer

phoenicia malta vacancy

Security Officer

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are an energetic person thriving to provide a superb level of service and security. As a Security Officer you will be responsible to safeguard guests, Employees and Hotel assets against fire, theft and any other hazards while maintaining sound security methods and procedures.

Essential Duties & Responsibilities
  • Patrols of Hotel grounds on a regular basis, and documents activities in accordance with Hotel and corporate Safety and Security Policies and Procedures
  • Records all written reports involving Security related incidents and guest or employee accidents
  • Maintains Safety and Security at the Hotel by communicating hazards to Security Manager or delegate, and taking appropriate corrective action as instructed by the Security Manager, delegate, and/or the Operations Manager.
  • Handles complaints regarding security and safety, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest/staff complaints to the Security Manager or delegate.
  • Follows written procedures for handling any emergency that would require partial or complete evacuation of the Hotel such as fire, armed robbery, severe injuries, power failure, or bomb threats.
  • Follows Hotel key management procedures and ensures that all keys are accountable, and that only authorized persons have access to keys.
  • Ability to works rotating shifts, weekends and holidays.
  • Conduct bag checks and vehicle searches as required by policy.
Desirable Experience, Qualifications, & Attributes
  • Good command of both written and spoken English.
  • Strong customer service skills
  • Prior experience in Security.
  • Ability to act quickly, calmly, and appropriately in emergency situations.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Reservations Manager

phoenicia vacancy

This vacancy is no longer available. Kindly have a look at our Careers Page to view our current openings.

Reservations Manager

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are ambitious, passionate and energetic person. You will be responsible for the day to day running of the Reservations Department and creating a working environment that includes development of people, excellent customer service and sales focus to maximise total hotel revenue.

Essential Duties & Responsibilities
  • Process all reservation requests within 24 hrs of receipt.
  • Manage guest requests in a friendly and efficient manner.
  • Manage incoming correspondence and reservation messages in a timely and accurate manner.
  • Ensure reservations are inserted in Opera accurately with all relevant information within 24 hrs of receipt.
  • Communicate appropriately special requests to all relevant departments.
  • Apply up-selling techniques to maximise on total hotel revenue.
  • Promote special offers, hotel outlets and services whenever possible.
  • Maintain thorough knowledge about hotel product, services, and special offers.
  • Check arrival lists and maintain the CRM with accurate information.
  • Files all reservations in a systematic order for easy referral.
  • Answer telephone calls in a timely and professional manner.
  • Record and process deposits.
  • Enrol guests into loyalty schemes.
  • Report complaints and guest comments.
  • Attend all relevant training sessions as required.
  • Identify and communicate training needs.
  • Provide the necessary training to employees.
  • Provide personalised service and maintain high guest satisfaction.
  • Perform employee appraisals and provide frequent feedback.
  • Foster a can-do attitude, motivate employees and maintain positive harmony.
  • Maintain and improve LQA score.
  • Work closely with other departments.
  • Follow departmental SOPs and maintain up-to-date documentation.
  • Carry out Duty Management shifts.
  • Assist the Director of Revenue in the implementation of revenue strategies and other tasks as required.
  • Accept other responsibilities as required to achieve business goals and targets.
Desirable Experience, Qualifications, & Attributes
  • Preferably one year experience in a similar role.
  • Knowledge of Opera PMS.
  • Fluent in verbal and written English.
  • Very high attention to detail.
  • Strong problem-solving skills including ability to effectively address any issues.
  • Outgoing, team player and customer service oriented.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.

Reservations Executive

phoenicia vacancy

Reservations Executive

We invite you to become part of The Phoenicia Story

Work at The Phoenicia Malta

Why? Besides, being a historical 5-star gem, a cherished national treasure, and beloved local landmark, The Phoenicia Malta has been attracting stars, socialites and the crowned heads of Europe for over 70 years. All our guests and employees alike, are our very own ‘stars’, our pride and joy.

A career promise for the stars of the industry (past, present and future).

Our commitment to work is the fruit of a unique collaboration, and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you, that it will be a seriously enriching growth experience. A career you will always be proud of. Discover more, today.

Personality & Role Profile

You are ambitious, passionate and energetic person. You will be responsible to maximise hotel revenue and guest satisfaction by providing an efficient and friendly reservations experience.

Essential Duties & Responsibilities
  • Processes all reservation requests within 24 hrs of receipt.
  • Deals with guest requests in a professional and efficient manner.
  • Deals with incoming correspondence, emails and reservation messages in a timely and accurate manner.
  • Ensures reservations are inputted in Opera accurately with all relevant information within 24 hrs of receipt.
  • Communicate appropriately special requests to all relevant departments.
  • Applies up-selling techniques to maximise on selling rates.
  • Promotes special offers, hotel outlets and services whenever possible.
  • Maintains thorough knowledge about hotel product, services, and special offers.
  • Be pro-active in concluding sales and anticipate guests’ requests.
  • Checks arrival lists and maintains the CRM with accurate information.
  • Records and processes reservation deposits.
  • Maintains and improves on audit calls in accordance to our brand standards.
  • Follows departmental SOPs and adheres to processes set.
Desirable Experience, Qualifications, & Attributes
  • Previous experience in a similar role.
  • Able to work on own initiative and have a pro-active attitude.
  • Knowledge of OPERA PMS System and OTA Extranets is considered an asset.
  • Fluent in professional verbal and written English.
  • Very high attention to detail.
  • Excellent organisational and interpersonal skills.
  • Outgoing, team player and customer service oriented.
Are you the one we are looking for?

Discover more about this exciting opportunity to join one of The Leading Hotels of the World. 

[email protected]

The Phoenicia Malta offers a safe haven to connect to people, and embrace inspiring stories. We have been delivering exceptional service to guests from all over the world. Our ultimate goal is to be the most amazing place to stay in the Mediterranean, while offering you the chance to be very much, an integral part of ‘the family’. Our hotel is a proud member of The Leading Hotels of the World. And we want you to be part of it.