Front Office Agent

Job Category: Front Office
Job Type: Full Time
Job Location: Floriana

Facade- The Phoenicia, Malta

The Phoenicia has been delivering exceptional service to guests from all over the world. The hotel and is a proud member of The Leading Hotels of the World.

Job Description

The Phoenicia is looking for an energetic, passionate individual to assist the Front Office Team on a fulltime basis in ensuring that all our guests receive the best hotel experience from the moment they arrive till their departure.

Duties and Responsibilities

  • Provides courteous service to guests by adhering to The Leading Hotel of the World and hotel Standards
  • Demonstrates sound knowledge of all services and facilities provided by the Hotel
  • Processes guest check-in and check-out accordingly as per departmental standards and procedures
  • Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests
  • Ensures guest’s satisfaction by anticipating their needs and attending to their requests and enquiries, courteously and efficiently.
  • Act as Night Audit/Manager shifts reliever as required and perform any related duties as described in the policy


  • Relevant experience in a luxury hotel environment
  • Good Knowledge of Maltese history and culture
  • Good command of English (both oral and written) and at least two other languages preferably French and German
  • Computer literate and good working knowledge of Opera (PMS)
  • Has excellent communication skills and pleasant telephone manners
  • Team player and able to work in shifts (including weekend and nights)

Apply for this position

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