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A Privileged Responsibility – Managing one of the World’s Great Grand Dame Hotels

Phoenicia Malta

Recently, The Phoenicia Malta was recognised as one of the world’s top 30 Grand Dame Hotels.  Having had the privilege to work and travel to many of these wonderful properties I understand that standing alongside some of these iconic properties is truly a proud moment for The Phoenicia Malta.

As General Manager of this historic hotel I feel a great sense of responsibility to live up to this recognition.  

Like these other icons, The Phoenicia Malta holds many stories within its wonderful stone walls and our task is to continue to deliver an experience which will create more stories for people to share and celebrate.

“Legendary Hospitality” is not something that is achieved overnight and whilst Managers and team members may come and go, the important task is of delivering memorable guest experiences which bring to life the attention to detail and craftsmanship that has gone into creating and building these historic hotels so many years ago.

As with every business we have our occasional hiccups, however, I am proud to walk through the hotel and its gardens and speak to the guests about their experience which more than often focusses on the genuine and caring experiences created by the team members.  Every detail matters and this is something we discuss each and every day in our quest to deliver experiences which befit our beautiful surroundings.

Every day we are responsible for creating and sharing stories for the guests we welcome through the doors of this Grand Dame Hotel.  We have a responsibility to “take care” of not only our wonderful building and gardens which like us require greater care with age but to also “take care” and nurture the people who are charged with “taking care” of our guests.  Everything must be aligned in order to deliver what we believe is fitting for this beautiful property.

We stand proud and grateful as we consider this recognition to be very important as we continue to focus on delivering legendary hospitality in one of the worlds top Grande Dame Hotels.

Written by Robyn Pratt, General Manager of The Phoenicia Malta

The Phoenicia Malta
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